Purpose of this article:
Provide a concise, step‑by‑step run‑book for validating that every DISPL player (mini‑PC) and sensor in the field is fully operational before hand‑off or during escalations.

Quick resume

1. Device Online / Offline
2. License Status
3. Time Zone Alignment
4. Player Version Consistency
5. Device Metrics Collection
6. Device send statistics configuration active
7. Camera Positioning
8. P2P Network
9. Content and Media Plan

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Checklist

Tip: Work through the items in order—later tests assume the previous ones are green.

1 Device Online / Offline

1. Navigate to Platform ▸ Devices.

2. Filter by serial number or site tag and locate the unit.

3. Verify the Status column shows 🟢 Playback.
   If the device is Offline, confirm with partner to get connection back aga

2 License Status

1. Navigate to Platform ▸ Devices, inspect the Subscription column.

2. A valid entry such as Displ Fast Start Kit PRO • Live should appear 
   

3. If "Not set" ➜ Select device ▸Subscriptions ▸ Assign a license 

4. If "Not license avaliable" ➜ open Admin Panel ▸ Search for the platform ▸Licenses and assign the correct subscription

3 Time Zone Alignment

1. Open the device card (Platform ▸ Devices ▸ Device Name).

2. Confirm Time Zone matches site locale (all devices in the same store must share the identical setting).
   

3. Mismatch? ➜ follow Change Device Time Zone via Console Commands

4 Player Version Consistency

1. In the device card (Platform ▸ Devices ▸ Device Name), locate Version.

2. To upgrade:

   • Single unit ➜ Settings ▸ Update Player.

   • Batch ➜ tick multiple rows in the grid and choose Bulk Action ▸ Update Player.

5 Device Metrics Collection

1. Open Insights & Data ▸ Device Statistics.

2. Set the Date filter to Last 30 days.
   

3. Check Visitors Count for each device. 0 events → investigate camera.

4. If the statistics show that the device is online but the number of visitors is significantly different from others, it is necessary to check the sensor’s positioning together with the partner/client. It is likely that the sensor is poorly installed and not collecting data correctly.
   See section 7: Camera Positioning.
   Also check Camera Installation – Displayforce

6 Device send statistics configuration active

Manual UI Method

1. At the device, tap Player Main Menu ▸ Connection.

2. Ensure both Send Audience Data and Send Playback Data toggles are Enabled.

Remote Console Method

1. Connect using the Remote Console guide.

2. Run Find Player.Settings.Statistic and confirm the return values:
   
   

Player.Settings.Statistic.Camera: true
Player.Settings.Statistic.ContentShow: true

3. If either is false, push

   set Player.Settings.Statistic.Camera true
   set Player.Settings.Statistic.ContentShow true

   and reboot.

7 Camera Positioning

1. Verify that an analytics‑enabled campaign is playing.

2. From Platform ▸ Devices ▸ Select device, click Screenshot.
   

3. Check that customers pass through the picture (~2–4 m from lens).

4. If not, partners must change camera position

Useful articles here: Camera Installation – Displayforce

8 P2P Network

Required when players must sync and share sensors data.

1. In the device card (Platform ▸ Devices ▸ Device Name) ➜ Settings ▸ P2P Network.
   

2. Devices must have the same player version and be connected to the same internet connection

9 Content and Media Plan

If content is assigned to the device, it’s important to check whether the campaigns are displaying correctly and ensure there are no overlaps with other campaigns.

Go to the media plan and verify that the settings are configured correctly.